Thank you for shopping with Baya India Industries Private Limited.
We are committed to delivering our products safely, securely, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Order Processing
- All orders are processed after successful payment confirmation.
- Orders are generally processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer.
2. Delivery Timeline
Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at the time of checkout before payment.
From time to time, we may offer:
- Free Shipping on selected products.
- Free Shipping above a specified order value.
- Promotional shipping offers during special campaigns.
Such offers may change without prior notice.
4. Delivery Partners
To ensure reliable delivery, we work with reputed logistics and courier partners.
The courier partner may vary depending on your delivery location and product availability.
5. Order Tracking
Once your order is shipped, you will receive:
- A Shipping Confirmation Email (if applicable).
- SMS and/or WhatsApp notification (where available).
- Tracking Number/AWB.
- Courier Partner details.
You can use the tracking details to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partner may attempt delivery more than once.
If delivery cannot be completed due to reasons such as:
- Customer unavailable
- Incorrect address
- Invalid contact number
- Refusal to accept the package
the shipment may be returned to us.
Re-shipping charges, if any, shall be borne by the customer.
7. Incorrect Shipping Address
Customers are requested to carefully verify their shipping details before placing an order.
Baya India Industries Private Limited shall not be responsible for delays or failed deliveries caused by:
- Incorrect address
- Incorrect PIN Code
- Incorrect mobile number
- Incomplete delivery information
Additional shipping charges may apply if re-dispatch is required.
8. Delayed Deliveries
Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Heavy rainfall or adverse weather
- Public holidays
- Government restrictions
- Transportation disruptions
- Courier operational delays
- Strikes or lockdowns
In such situations, we appreciate your patience and understanding.
9. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, we recommend that you:
- Do not accept the package if the damage is severe.
- Take clear photographs of the package.
- Contact our customer support within 48 hours of delivery.
We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.
10. Partial Shipments
If your order contains multiple products, they may be shipped separately based on stock availability or logistics requirements.
You will be informed if your order is split into multiple shipments.
11. Serviceable Locations
We currently deliver to most locations across India.
However, deliveries to certain remote or restricted areas may not be available.
If your location is not serviceable, we will notify you and process a refund for prepaid orders where applicable.
12. International Shipping
Currently, we do not offer international shipping unless specifically mentioned on our website.
Any future international shipping services will be governed by separate terms and charges.
13. Force Majeure
We shall not be held liable for delays or failure to deliver orders due to events beyond our reasonable control, including but not limited to:
- Natural calamities
- Floods
- Fire
- Earthquakes
- Pandemic situations
- Government regulations
- Transportation disruptions
- War, civil unrest, or strikes
14. Customer Support
For any return, replacement, cancellation, or refund-related assistance, please contact us:
Baya India Industries Private Limited
Email: [support@bayaindia.com]
Phone: [77030 32222]
Website: [https://bayaindia.com/]
Customer Support Hours:
Monday – Saturday
10:00 AM to 6:00 PM (IST)